Funeral management and support" training course

Deliver a quality customer experience to the families who visit your branch with Simplifia.

Course duration

  • 16.00 synchronous hours: training and support / face-to-face follow-up or virtual classroom
  • 19.00 asynchronous hours: training and practice.

  • Individualized face-to-face and distance training

    Dates are co-planned with the learner. Please contact us for further information.

    Access times

    The estimated time between the request and the start of training varies between 1 and 2 months, depending on the candidate's profile and the funding arrangements.

    Rates

    1,200 excl. tax (base + 2 trainees included) + €500 excl. tax / additional trainees

    What are the objectives?

    At the end of the course, the learner will have acquired the necessary skills to :
    3-in-1 solution

    Planning a funeral convoy

    Business specialist

    Receiving a family with the software

    Personalized support

    Use the software to manage the commercial side of your business

    For whom?

    For all funeral directors and managers working in funeral agencies of any size, anywhere in France.

    Learner profiles
    • Accessible to the disabled.
    • Please contact us for any special requirements.
    Prerequisites
    Be a funeral advisor and/or funeral director.

    Training content

    Training organization

    Simplifia's trainers have all the technical, professional, practical and theoretical skills required for their particular field of expertise.

    The methods used are mainly demonstrative and active, placing each learner at the heart of his or her training. The approach facilitates awareness through various application exercises.
     
    • Learners will have at their disposal :
      • Training aids covering all the points covered during the course
      • A link to the test software solution to make it easier to learn the business functions
      • Case studies
    • Training can be either face-to-face or in a virtual classroom delivered by our qualified trainers.
    • If Presential, a television (overhead projector, television) and a computer supplied by Simplifia are required.
    • A presentation aid is provided to follow the course.
    These methods take the form of remote exchanges with trainers (e-mail, chat, etc.).
    Several types of monitoring are used:
     
    • Launch follow-up: A weekly follow-up is set up during the 1st month of the launch with management and each employee.
    • Partnership follow-up: at the end of the 1st month, monthly individual monitoring is set up throughout the partnership.
    • Continuing education : Ongoing training is provided to keep partners abreast of product developments. Training can be provided in a variety of formats: telephone, video, tutorial sheet, etc.

    The assessment covers two levels:

    • Level 1: Learner satisfaction is measured at the end of the training course using an on-the-spot evaluation questionnaire.
    • Level 2: Partial summaries and formative assessments will be offered to learners throughout the training course, to assess what they have learnt in a work situation. At the end of the course, practical exercises will be carried out to identify what has been learnt and what is lacking, so that remedial action can be taken.
    • Oral questions
    • Setting the scene
    • Training evaluation forms

    Why choose this course?

    Because it's difficult to improve the skills of your funeral advisors, Simplifia offers to do it for you, with factual training that can be immediately applied by your team of advisors.

    Guaranteed training quality

    Romain S.
    Romain S.
    Pompes Funèbres Schmutz
    "Appointments with families are more concise and more humane".
    Nathalie P.
    Nathalie P.
    Pompes Funèbres Paire
    "Family interviews become simple and intuitive".

    90%

    satisfaction rate

    21%

    survey return rate

    0%

    drop-out rate

    Figures based on 304 learners in 2022

    Financing solutions

    We'll take care of financing the €2,400 cost of your training: reimbursement or subrogation, we'll take care of preparing your file with the OPCA (or other training financing body) so that your training is fully covered.

    Our trainers

    Jean Philippe Nourichard

    Jean Philippe Nourichard

    TRAINING, ADMINISTRATIVE AND PEDAGOGICAL COORDINATION MANAGER
    Marcelline Schiffer

    Marcelline Schiffer

    Project manager / trainer
    Diane Augey

    Diane Augey

    Project manager / trainer
    Lucie Hurbin

    Lucie Hurbin

    Project Manager / Trainer

    Are you interested in this training course? Please fill in this form